If you’re playing on a Guest account-not logged in to either an EA Account, Facebook, or Google Play-you can lose your game data if you uninstall and reinstall your app.īefore trying the steps below, remember the Android Settings interface can vary by phone. Link your game account to Facebook or Google Play to avoid losing game progress. If your game isn't saved when you uninstall it, you could lose all the game data on your account. Important: Back up your game before trying to uninstall and reinstall it. Lost progress or don’t see your account? Make sure you’re signed in to the correct account.Missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips.Did you find a bug in your game? Tell us about it on Answers HQ.Having trouble with your Android mobile game freezing, crashing, loading, or connecting to servers? Try these troubleshooting steps.
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